At Advanced Acoustics, we prioritize inclusivity by ensuring all our online content and services are accessible to all users. We are committed to continually improving our accessibility standards to create a welcoming environment for everyone.
Accessibility
Our Commitment
User-Friendly Experience
We aim to provide a seamless experience through accessible design by supporting screen readers, navigation ease, and using clear language. For any accessibility feedback, feel free to contact us.
Continuous Improvement
We are dedicated to providing an inclusive online experience for all visitors by implementing best practices in web accessibility. Our goal is to ensure our website can be used efficiently by everyone, including those with disabilities. We are committed to continuous evaluation and improvement to meet and respond to accessibility needs, making necessary adjustments where possible. Please reach out if you encounter any issues or have suggestions on how we can enhance your experience with us.
Your feedback matters.
At Advanced Acoustics, we strive for inclusivity and accessibility, ensuring everyone can easily access our acoustic solutions without barriers.
If you have any questions or require support regarding accessibility on our site, please do not hesitate to contact us.
Feedback Welcome
We invite our customers to share their experiences and suggestions regarding the accessibility of our website and services. Your input is invaluable in helping us enhance our practices and ensure our offerings are accessible to everyone, including individuals with disabilities.
Contact Us
For further inquiries or assistance regarding our accessible practices, please reach out to our support team. We appreciate your engagement.
Your Privacy
Our Commitment
Advanced Acoustics values your privacy. We collect, use, and protect personal information as outlined in our Privacy Policy. This policy explains how we manage your data responsibly, ensuring it is handled with care and kept confidential.
Information Collection
We collect personal data when you place orders, sign up for our newsletter, or contact us for support. This information helps us serve you better and communicate effectively. We do not sell or share your data with third parties without your consent.
Data Security Measures
To safeguard your information, we employ industry-standard security measures, including encryption and secure server protocols. We take data breaches seriously and will notify you promptly if any security issues arise regarding your personal information.
Shipping Info
Nationwide Delivery
At Advanced Acoustics, we offer reliable shipping services across New Zealand for all our soundproofing products. Orders are processed efficiently, ensuring timely delivery to your specified address.
Shipping Process
Once your order is confirmed, we handle the packaging with care to ensure your items arrive safely. We provide tracking details via email once your order dispatches, allowing you to monitor its journey. We are committed to maintaining transparent communication throughout the shipping process to ensure your satisfaction.
Estimated Delivery Times
Delivery times depend on your location; typically, orders are delivered within 3-7 business days. For any inquiries regarding your order's status, please contact our customer service team for assistance.
Refund Policy
Satisfaction Guaranteed
We at Advanced Acoustics strive for customer satisfaction and want you to be delighted with your purchase. If you’re not satisfied with your order, please review our refund process to understand your options.
Return Process
Returns can be requested within 30 days of purchase. To initiate a return, please contact our customer service with your order details. Products must be unused and in the original packaging to qualify for a refund. Once we receive the item, we will process the refund promptly.
Exchange Options
If you prefer an exchange for a different product, please let us know during the return request process. We’ll be happy to assist you in finding the right solution that meets your needs.
Our Terms
User Agreement
By accessing and using the Advanced Acoustics website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before making any purchases or engaging with us.
Account Responsibilities
You are responsible for maintaining the confidentiality of your account information. Notify us immediately of any unauthorized use or security breaches you encounter. We reserve the right to modify these terms; changes will be posted on this page, and your continued use constitutes acceptance of those changes.
Limitation of Liability
Advanced Acoustics is not liable for any direct, indirect, or consequential damages arising from your use of this website or the products sold herein. Please use our products following the provided specifications and ensure compliance with local building regulations.